Crisis Services
  • 23-Jun-2021 to 14-Aug-2021 (EST)
  • Buffalo, NY, USA
  • Hourly
  • Part Time

Generous PTO, Agency contribution to a Flexible Spending Account



Crisis Services, 100 River Rock Road, Buffalo, NY 14207

TITLE: HOTLINE COUNSELOR

DEPARTMENT: Advocate

REPORTS TO: SUPERVISING COUNSELOR

EMPLOYMENT STATUS: Part Time (20 hours/week, Friday, Saturday, Sunday)

CLASSIFICATION LEVEL: Hourly

POSITION SUMMARY: Provide immediate support, information, referral, telephone counseling, safety planning and advocacy to help seekers on the New York State Domestic and Sexual Violence Hotline, the Statewide Chat/Text Line and to incarcerated survivors utilizing the New York State Prison Rape Elimination Act (PREA) Statewide Rape Crisis Hotline. Maintain a working knowledge of current information in regards to sexual violence, domestic violence, local and statewide resources and procedures. Crisis Services Hotlines operate 24 hours a day, every day of the year. The position requires mandatory on-call shifts in addition to regularly scheduled 24 hours/week.

ESSENTIAL JOB FUNCTIONS:

  • Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and sensitivity to the guiding principles of the organization.
  • Accept and effectively respond to calls from victims, including incarcerated victims on the PREA Statewide Hotline, service providers and the general public utilizing state and local hotlines operated by Crisis Services.
  • Provide quality crisis intervention, supportive counseling, advocacy services, information and referral services, safety planning and problem solving for all help seekers utilizing the Hotline and/or Chat/Text.
  • Maintain proficiency in New York State domestic violence and sexual assault resources.
  • Maintain proficiency in PREA standards and hotline service provision to incarcerated survivors.
  • Identify and make referrals, as needed, to local community resources.
  • Ensure effective response for non-English speaking callers. Bilingual candidates are encouraged to apply.
  • Maintain accurate records, reports and call, chat and text log information.
  • Provide consultation as needed to other statewide providers who access the hotline.
  • Participate in mandatory agency meetings and quality assurance activities.
  • Attend required training and professional development opportunities.
  • Must have valid New York State driver's license and access to reliable transportation.
  • On Call: Requires mandatory on call responsibilities as per agency and policy guidelines; which can include 24 hour on-call for Advocate Hotlines and/or consultation to department volunteers who are on call.
  • Perform all other duties as assigned by supervisor for the purpose of ensuring the efficient and effective functioning of the department.

QUALIFICATION REQUIREMENTS:

Knowledge: Bilingual Spanish/English preferred.

Possess strong knowledge of the dynamics of domestic violence and sexual violence. Knowledge of Prison Rape Elimination Act (PREA) and how to work with incarcerated survivors preferred. Demonstrated experience in crisis intervention. This incorporates the ability to establish a rapport with callers, identify their problems, reflect their feelings and explore alternatives. Must be able to work independently. Demonstrate high level of compassion, confidentiality and understanding for clients. Knowledge of practices and principles of empowerment and ability to maintain ethical boundaries with clients. Must be able to exercise sound judgment and discretion, manage multiple tasks, and establish priorities in a rapidly changing and fast-paced environment.

Education: Bachelor's Degree in human service field, public health, social work or relevant field required.

Experience: Minimum two (2) years' experience in human service industry; preferably providing direct services in sexual assault and domestic violence work. Experience with crisis situations and quickly establishing rapport with clients preferred. Demonstrated ability and experience working with diverse populations.

RELATIONSHIPS:

Internal: Will maintain productive relationships with agency management, program staff, volunteers and employees.

External: Will work collaboratively with a variety of statewide stakeholders (e.g. hospitals, law enforcement agencies, community service organizations, government agencies, courts and families) to provide a comprehensive range of services including advocacy, counseling, crisis intervention, support and guidance to meet the needs of the clients and their families.

ENVIRONMENTAL AND WORKING CONDITIONS:

  • General office environment; no exposures to extreme heat, cold, dust, noise.
  • Local travel (Erie County) required
  • Part Time: 20 hours / week
  • Schedule: Friday, Saturday, Sunday and/or Monday, final schedule of 20 hours/week to be determined with Supervisor upon hire.

PHYSICAL AND MENTAL REQUIREMENTS: Primarily a sedentary position with occasional standing, sitting, bending and reaching required. A high energy level; comfortable performing faced paced, multi-faceted projects in conjunction with day-to-day activities.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Crisis Services
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