Crisis Services
  • 27-Apr-2021 to Until Filled (EST)
  • Buffalo, NY, USA
  • 15.68
  • Hourly
  • Part Time

Generous PTO and one-hour, paid lunch if schedule is more than 6 hours/day


TITLE: CRISIS COUNSELING SPECIALIST I

DEPARTMENT: CRISIS COUNSELING PROGRAM

REPORTS TO: CCP DIRECTOR/SUPERVISING COUNSELOR

EMPLOYMENT STATUS: Hourly

POSITION SUMMARY: Assure the seamless availability and delivery of crisis phone counseling including lethality assessment, supportive counseling, and information and referral to individuals who contact Crisis Services 24-hour hotline via dedicated lines from outpatient community mental health clinics

ESSENTIAL JOB FUNCTIONS:

  1. Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and sensitivity to the guiding principles of the organization.
  2. Staff the dedicated clinic crisis phone lines for specified hours as assigned by Director of Crisis Counseling Program.
  3. Provide supportive counseling to individuals who contact the dedicated clinic crisis phone lines.
  4. Provide lethality assessment with corresponding documentation and dispatch appropriate level of intervention.
  5. Provide information and referral to individuals who contact the dedicated clinic crisis phone lines.
  6. Screen all clinical calls for lethality per AAS guidelines.
  7. Enter all calls in an iCarol call report, including demographic information and presenting problem. Assign follow-up to appropriate community mental health clinic.
  8. Appropriately complete interagency program referrals.
  9. A minimum of on-call consultant hours per month as assigned by Director of CCP Program and as stipulated in CWA collective bargaining agreement.
  10. Participate and engage in clinical supervision with assigned CCP program supervisor.
  11. Other duties as assigned by Director of Crisis Counseling program or the Supervising Counselor for the purpose of ensuring the efficient and effective functioning of the department.

QUALIFICATION REQUIREMENTS:

Knowledge: Must possess strong knowledge of mental health and suicide dynamics and effects, public awareness and crisis prevention and intervention services. Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles. Ability to: Work independently and as part of a team. Excellent problem solving, conflict management, organizational and time management skills. Demonstrate high level of compassion and empathy, confidentiality and understanding for clients. Effective verbal, written and interpersonal communication with clients, supervisor, staff, and other departments; Exercise sound judgment and discretion; Be reliable and consistent in attendance, punctuality, work ethic and professionalism; Manage multiple tasks, and establish priorities in a rapidly changing and fast paced environment.

Education: Bachelors Degree from an accredited college and/or university in human service field, social work or relevant field

Experience: Experience with crisis situations and quickly establishing rapport with clients. Customer services/phone call center experience a plus. Working knowledge of trauma-informed care a plus; Demonstrated ability and experience working with diverse populations.

RELATIONSHIPS:

Internal: Will maintain productive relationships with agency management, program staff, volunteers, union officials and employees.

External: Will work collaboratively with a variety of stakeholders (e.g. hospitals, community service organizations, government agencies, courts and families) to provide a comprehensive range of services including advocacy, crisis intervention, support and guidance to meet the needs of the clients and their families.

ENVIRONMENTAL AND WORKING CONDITIONS:

  • Professional office environment; no exposures to extreme heat, cold, dust, noise.

PHYSICAL AND MENTAL REQUIREMENTS: Combination of occasional traveling, standing, sitting, bending and reaching required. Comfortable performing faced paced, multi-faceted projects in conjunction with day-to-day activities.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Crisis Services
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